Refund policy

Wiley Mae Whimsies, also referred to as WMW, has a 7-day return policy. Return request must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full store credit refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable.

Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Please allow WMW 5-7 business days from the day we receive the returned package to process. 

WMW will email you after return has been processed to confirm what has been done.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging with SKU label. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at wileymaewhimsies@gmail.com. Please note that returns will need to be sent to the following address: PO Box 91, Silsbee, TX 77656.

You can always contact us for any return question at wileymaewhimsies@gmail.com.

PO Box 91, Silsbee, TX 77656

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. For health and sanitation purposes, all jewelry, beauty, bodysuits, intimates/lingerie, and swimwear are non-returnable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for store credit only. Shipping and handling are non-refundable.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at wileymaewhimsies@gmail.com.

Subject to Change - WMW has the right at any time in its sole discretion to change the rules set forth above.